Frequently Asked Questions
Everything you need to know about your luxury fragrance journey.
What makes Oakcha fragrances different from other brands?
Oakcha specializes in Extrait de Parfum, which contains a higher concentration of fragrance oils (30-40%) compared to standard Eau de Parfum. This ensures a longer-lasting scent profile and a more luxurious olfactory experience.
Are your products vegan and cruelty-free?
Yes, all Oakcha fragrances are 100% vegan, cruelty-free, and paraben-free. We never test on animals and ensure our ingredients meet the highest ethical standards.
How long does shipping take?
Orders are typically processed within 1-3 business days. Domestic shipping usually takes 3-7 business days, while international shipping can take 10-21 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. Due to the nature of beauty products, we cannot accept returns on items that have been opened or sprayed.
How should I store my fragrances to maintain quality?
To preserve the integrity of the scent, store your bottles in a cool, dry place away from direct sunlight and extreme temperature fluctuations, such as a closet or drawer.
Do you offer samples before I commit to a full bottle?
We occasionally offer sample sets and discovery kits that allow you to explore multiple scents at once. Please check our 'Sample Sets' collection for current availability.