Returns & Exchanges
At Oakcha, we want you to be completely satisfied with your fragrance journey. If your purchase doesn't meet your expectations, we offer a hassle-free return and exchange process within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the process.
Prepare the Package
Securely pack the items in their original packaging, ensuring the fragrance bottles are protected to prevent damage during transit.
Ship Your Return
Affix the prepaid shipping label provided by our support team and drop off the package at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will issue a refund to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing